ONN Bikes takes onus for being absolutely transparent with our riders. Mentioned below is a
comprehensive list of pricing for certain scenarios after you have created your reservation.
Cancellation |
Cancellation made more than 6hrs before booking start: ₹100
Cancellation made within 6hrs of booking start: 50 % of Booking Fee
Cancellation made within 2hrs of booking time: 75% of the Booking Fee
Cancellation made after booking start: No Refund
Note: (Cancellation refund will be done through the original payment method within 7- 10 working
days)
|
Reschedule before start |
Modifications made more than 6hrs before booking start: ₹50
Modifications made within 6-2 hrs of booking start: ₹50 or 10% of the booking (which so ever is
greater)
Modification made within 2-1 hrs of booking start: ₹100 or 20% of the booking (which so ever is
greater)
|
Extension Charges |
Extension before start time: ₹50 extra plus the normal charges for the period extended
Extension post start time: ₹250 extra plus the normal charges for the period extended
Please note that extension is subject to vehicle availability
Extension charges should be paid fully in either cash or through online payment methods in order
to extend the booking successfully. |
Shortening post start |
No refunds would be provided in this case |
Late Return |
Non Geared Scooters: First 2 hours of delay would be charged at ₹500 + hourly rates
KTM and Dominar: First 2 hours of delay would be charged at ₹500 + hourly rates
Royal Enfield: First 2 hours of delay would be charged at ₹500 + hourly rates
All Other Bikes: First 2 hours of delay would be charged at ₹500 + hourly rates
Post 2 Hours, subsequent hourly charges will be applicable on weekdays (Mon–Fri)
On weekends(Sat-Sun) - next 24 hour rental will be charged post 2 hours of late return.
|
Extra km charges |
After the exhaustion of free kms, the following charges will be applicable:
For KTM and Dominar: ₹5/km
For Royal Enfield and Honda CBR: ₹4.5/km
For Geared vehicle (150cc to 250cc): ₹3.5/km
For Activa 6G: ₹ 4/km
For Infinity E.1 Electric: ₹5/Km
For all other vehicles: ₹2.5/km
|
Note :
- All refunds shall be made through the original payment mode within 7-10 working days
- ONN Bikes reserves the right to charge a violation penalty on the rider
- Weekend (Sat-Sun) rates may vary based on availability
- Interstate travel is not allowed
- The refunds for the repairs & maintenance done by customers on the vehicles shall be processed
within 7-10 working days.
The customer is required to share the bills with the ONN bikes team.
List of penalties that can be applicable if rider violate terms mentioned
Traffic and Parking violations |
Full payment of fines + ₹500 per 30 days late in payment |
No Show |
Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t
show up.
No refunds would be applicable
|
Overspeeding >= permissible limit for that segment |
Initially two warnings, then charged at ₹ 200 for overspeeding 3rd time. Beyond 3rd warning a
Penalty of ₹500 is charged (over and above any government fines that may have been levied)
OVERSPEEDING LIMITS
Non Geared Scooters: 75km/hour
RE, CBR and Avenger: 100km/hour
KTM and Dominar: 110km/hour
All Other vehicles: 90km/hour
|
Key/Helmet not returned at end of reservation
|
₹800 for each
₹500 for key
|
Vehicle Damage |
Insurance claim will only be taken in case the estimate is above INR 10,000/-
In case of the repair estimate is more than INR 10,000 - the customer has to bear
- The amount which is not covered under insurance claim
- Rental amount for the number of days taken for repair
Entire claim amount has to be paid by the customer upfront. ONN Bikes will refund the amount
claimed under insurance to the customer, as when the claim process is completed.
|
Towing and Impounding |
No cost will be charged to customer if caused by vehicle failure & full cost to be charged
to customer if caused by user negligence.
|
Helmet |
One complimentary helmet is provided at no additional cost.
An additional helmet (Extra) can be rented from the station for Rs. 50.
Customers can only rent 2 helmets per booking.
A fee of Rs. 800 will be imposed if the helmet is damaged or lost.
|
GPS Holder |
In case the GPS holder is missing or broken/damaged, a penalty of INR 500 will be levied on the
rider.
|
Petrol |
ONN Bikes does not provide fuel. The tariff mentioned is exclusive of fuel. ONN Bikes provides
one litre fuel while delivery of vehicle and expects the rider to return the same amount of fuel
while returning the vehicle. In case there is excess fuel in the vehicle at the time of return,
ONN Bikes is not liable for any refunds for the same.
In case there is shortage of fuel in the vehicle, the fuel charges as applicable have to be borne
by the rider. |
Operating Hours |
All our hub stations are operational from 9 AM to 7 PM only, except Bangalore locations which are
operated from 7 AM to
9 PM across Bangalore apart from the Koramangala location which is scheduled to operate from 9 AM
to 9 PM. In case the
rider fails to pickup/return the vehicle by station timings, the pickup/return will take place on
the next day and the
applicable charges will be levied on the rider. No pickup/return request will be entertained post
station's operating
hours.
|
Misconduct |
Any misconduct with the station executive by the rider under the influence of alcohol or otherwise
will result in cancellation of booking. The rider will not be liable to any refunds in such case.
|
Customer Care timings |
07:00 AM to 10:00 PM
|
Exceptions
- In the event the rider is found to be under the influence of alcohol during a booking, the rider
will be held liable for 100% of the vehicle damage bill as per the invoice received from the vehicle
workshop
- The rider will be liable for 100% of the entire vehicle damage bill in the event that the vehicle
workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly
stated in the accident report). Consequential damage occurs when the rider continues driving even
after an external vehicle impact, thereby severely undermining the condition of the vehicle.
- In the event of a puncture to the Vehicle’s tyres during such time the Vehicle is in the customer’s
possession (including change of tyre tube and similar), the customer shall be liable to repair the
same, or pay the cost of repair to ONN Bikes.
Responsibility for Payment:
- Payments by riders shall be made with his/her credit card, debit card, E-wallets or cash. The rider
is under obligation to ensure that the account from which the amounts are to be collected have
sufficient funds or credit available to cover any charges. Rider is solely responsible for any
associated bank or credit card charges or fees. Rider may be charged a processing fee for a declined
credit or debit card payment.
- In the event the rider defaults on any payments, ONN Bikes is entitled to charge reminder fees and
default interest in accordance with the provisions of the law. In addition, ONN Bikes may utilize
third parties to collect amounts owed to ONN Bikes by a rider.
- With all fees mentioned above, ONN Bikes reserves the right to prohibit a rider from making a
subsequent reservation until all outstanding fees in the rider's account have been paid in full.
In the event a fee is incurred, riders will receive an invoice from ONN Bikes that will have detailed
payment instructions.
Collision or other incident:
- Rider will be responsible for all towing and impounding charges associated with a collision.
- Rider will be responsible for all towing and impounding charges caused by rider failure.
- ONN Bikes will be responsible for all towing and impounding charges caused by vehicle failure.
- Rider will be responsible for all towing and impounding charges caused by rider failure.
- Rider will be responsible for all applicable damages and costs, including those in excess of the
applicable Damage Fee, arising from the rider's failure to comply with the terms of the Agreement
and/or a violation of the law.
- Riders are responsible for paying all tolls at the time they are due.
These Terms of Use (“Terms”) apply to a users’ (“user/your”) access
to, and use of the ONN Bikes bike rental service (“Service”). The Service is operated
by [Motocruizer Technologies India Pvt. Ltd.], and its subsidiaries, licensees, and affiliated
companies (collectively, “ONN Bikes/We”).
As a condition of using the Services, you agree to be bound by these Terms. By using the Services, you
agree to these Terms, as may be updated from time to time. If you do not agree to these Terms, do not
book, rent or take possession of the Onn Bike vehicles (“Vehicle(s)”) or use the
Service. Because these Terms are a legal contract between you and ONN Bikes, it is important that you
review the Terms carefully before availing of the Service. These Terms are not intended to alter in any
way or limit the terms or conditions of any other agreement that you may have with ONN Bikes, including
without limitation the privacy policy (“Privacy Policy”).
-
USER ACCOUNT
- In order to use the Service, you are required to provide various information about yourself
including your name, email address, address, date of birth and other personal information
(“user data”), and are required to be over the age of eighteen (18) years. You
agree that any information you provide to ONN Bikes will always be accurate, correct and up to
date. You shall not impersonate someone else or provide account information, an email address or
any other information that is not your own.
-
BOOKING, PAYMENT AND CANCELLATION
- All bookings require to be made in advance. At the time of booking, the full fee for the rental
of the Vehicle (“RentalFee”) as laid out in the Fee Policy, shall be paid by you.
- Should you wish to cancel your booking, or reduce the period of rental, you are required to do
so on the day prior to the date of the booking, at no cost, by sending an email request or over
the phone. In the event of cancellation on the date of the scheduled booking, the user shall be
liable to pay cancellation costs as under the Fee Policy.
- In the event your wish to extend a reservation, you shall contact ONN Bikes and put forth your
request. Please note that ONN Bikes is under no obligation to extend your reservation, and may do
so only if a) the Vehicle is available for use for the additional period requested; and b) the
request to extend is completed prior to the scheduled expiration time of your existing
reservation.
-
USER DOCUMENTATION
Prior to receiving possession of the Vehicle, you shall be required to provide the following documents
to ONN Bikes:
- Valid driving license to ride a motor-cycle with/without gear, depending on the Vehicle proposed to
be hired, in India;
- In the event the documentation provided by a user is fake or invalid, the same would attract a
penalty as detailed under clause 7.
- Customer must handover his/ her original Driving License during pick up of bike at the station to
the
delivery executive
- It is mandatory to handover a local address proof/ Company ID copy/ Hotel Receipt/ or any other
recognised local address proof to the delivery executive
- The emergency number provided by the customer will be verified by The ONN team
-
PICK-UP AND RETURN OF THE VEHICLE
- The user is required to pick up the Vehicle at the bike station indicated at the time of
booking. The user acknowledges that the actual colour, model and number of the Vehicle may vary
from that indicated in the booking, however, a similar vehicle shall be provided. The user further
acknowledges that due to maintenance activity, delayed return of the Vehicle or similar
exigencies, the availability of the Vehicle to the user may be delayed. However, the Vehicle or a
similar alternative shall be made available within 1 hour(s).
- Prior to taking possession of the Vehicle, the user is advised to do a brief inspection and the
vehicle, so as to point out any defect that may materially affect the usage of the Vehicle. In the
event no such damage or defect is pointed out to the ONN Bikes staff at the time of taking
possession, such damage shall be deemed to have been caused during the time the Vehicle was in
your possession, and you shall be liable to pay fees towards damage or other applicable fees, and
OnnBikes reserves the right to suspend, or terminate your membership. Any scratches beyond one (1)
millimetre in width and/or depth and two (2) centimetre in length shall be considered as “damage”
for the purpose of this clause, in addition to any other visible or invisible defect, or any
defect that affects the normal usage of the Vehicle.
- Should you become aware of any damage or defect subsequent to taking possession that prevents
the normal usage of the Vehicle, you shall intimate ONN Bikes of the same immediately. Similarly,
in the event of theft or damage to the Vehicle by a third party, you shall intimate ONN Bikes
immediately.
- You shall return the Vehicle, its key and any other driving accessories provided at the relevant
bike station upon the reservation period ending in the same condition as when you took possession,
barring usual wear and tear, which shall be at the discretion of ONN Bikes. In the event the
Vehicle is returned past the reservation period, you shall be liable to pay late fees as described
in the Fee Policy.
- Upon return, a quality control (QC) report shall be prepared which shall be handed over to the
user upon return of the Vehicle.
- ONN Bikes is not liable for the availability of preferred color of the two-wheeler at the time
of booking confirmation. The bike images displayed on the application/website during booking are
indicative and are subject to time.
-
USE OF THE VEHICLE AND CONDUCT
- The user warrants that he/she shall use the Vehicle in accordance with all applicable laws
including the Motor Vehicles Act, 1988 and all rules framed thereunder, and shall not use the
Vehicle for, or carry out while using the Vehicle, any illegal or unlawful activities.
- The user shall be responsible for all charges and costs incurred with respect to the Vehicle for
the entire period of the reservation and until the Vehicle is returned in a manner acceptable to
ONN Bikes.
- The user agrees and acknowledges that ONN Bikes prohibits the use of the Vehicle in the
following manner:
- With more than two (2) people on the vehicle;
- Seating or accommodating pets on the vehicle;
- Under the influence of alcohol and/or drugs or other banned substances or consuming tobacco
or tobacco products on the vehicle;
- For or in any kinds of race, contest or competitions, or stunts;
- Tampering with, disassembling or in any way altering the vehicle or any of its parts without
prior authorization from ONN Bikes on a need basis;
- Uncommon usage, irresponsible riding methods, overstressing and mishandling the motorcycles
causing excessive wear of the vehicle parts and undue damage;
- To carry unlawful/ hazardous or prohibited material;
- Using the incorrect fuel for the vehicle;
- Commercial usage of any type deriving financial benefits;
- Attaching any external structures to our motorcycles causing damage to the vehicle or other
vehicles/human beings/animals coming in contact with it;
- Any other inappropriate use of the vehicle.
- In the event of any traffic violation by you while using or involving the Vehicle and/or your
driving license you shall notify ONN Bikes of the same immediately. You acknowledge that you shall
be liable to pay all fines/penalties associated with such traffic violation (including parking,
speeding, riding without a helmet, cutting signals etc.), and ONN Bikes shall have no
responsibility with respect to the same.
- The rental of the Vehicle is a right specific to the user, and cannot be transferred or granted
to any third party. In the event the Vehicle is operated by any third party, the same shall amount
to a Penalty Event.
-
ACCIDENTS AND BREAKDOWNS
- You understand that while ONN Bikes ensures that all its vehicles are maintained in the best
manner, owing to the nature and amount of use, they may be prone to faults and breakdowns in rare
situations. these vehicles are susceptible to breakdown once in a while owing to many
uncontrollable situations.All breakdowns or incidents involving a Vehicle must be intimated to ONN
Bikes immediately, and we shall ensure a mechanic or other professional is assigned to rectify
such defect, or a replacement is provided to you.
- In the event of an accident leading to the damage of the Vehicle or any damage or injury to a
third party and/or vehicle, you must immediately inform ONN Bikes and i) fill out an official
police report form;ii) provide an accident report to ONN Bikes in the manner prescribed; and iii)
provide the following information to ONN Bikes:
- Date, time, and place of accident;
- The license plate numbers of any other vehicles involved;
- The names, addresses, and driver’s license numbers of the persons involved in the accident,
or the name, address, and driver’s license number of the owner of the vehicle (if he or
she is not the driver);
- The name, addresses, and phone number of witnesses, passengers, and any other involved
persons, where possible.
- Circumstances of the accident.
- The user shall be responsible for the costs related to the repair, recovery, and loss of use of
any Vehicle resulting from any such accident, to the extent that insurance cover does not provide
for the same.The user agrees and acknowledges that he/she shall be wholly responsible for all
damages and costs arising from his/her failure to comply with these terms.
-
BREACH
- In the event of breach of any of the provisions of this Agreement, the user shall be liable to
make good the damage caused to the Vehicle(s) and/or ONN Bikes due to such breach. In the event of
a breach of the provisions of Clause 5, where the breach has criminal consequences, ONN Bikes
reserves the right to initiate appropriate criminal proceedings against the user, and where there
are no criminal consequences with respect to such breach, ONN Bikes shall be at liberty to levy
such penalty as decided under the Fee Policy.
-
INDEMNIFICATION
- Despite any provisions of law to the contrary, you agree and acknowledge that any claim, theft,
damages, liabilities that may arise during the possession of the Vehicle by you, and any penalty
or fine levied due to, or arising out of your possession and/or usage of the Vehicle shall be your
own responsibility, and you shall make good the same.
- Despite any provisions of law to the contrary, youshalldefend, indemnify, and hold ONN Bikes and
its officers, directors, agents, employees, and consultants harmless for damages, liabilities,
claims, losses, costs, demands, suits, actions, and reasonable expenses (including
attorneys’ fees and settlement costs) arising out of or related to any suits or claims by a
third party brought against ONN Bikesregarding any actions or inactions alleged or arising out of
the use or possession of the Vehicle by you.
-
TERMINATION
- ONN Bikes may terminate these Terms, or your access to the Services in the event of a breach of
any of the provisions of these Terms by you, with or without prior notice. ONN Bikes may also stop
providing the Services to you, or all users when it is no longer practicable or feasible to do so.
Otherwise applicable sections of the Terms shall survive termination. In addition to any
termination rights, we reserve the right to enforce and prosecute any violations of these Terms.
-
GOVERNING LAW
- This Agreement shall be governed by the laws of India, and the courts of Bangalore shall have
exclusive jurisdiction with respect to any dispute arising hereunder.
-
DRINK AND DRIVE POLICY
- According to Government Motor Vehicles Act 2016 under Section 185, a motorist caught under the
influence of alcohol exceeding the permissible limit which is 30mg of alcohol in 100ml of blood is
liable to be charged and the vehicle will be ceased by the City Traffic Police indefinitely. Under
this circumstance, the ONN Bikes user will be charged with the asset cost and downtime period.
- If at any time, the user exhibits any signs of intoxication during bike pick-up, ONN Bikes is at
complete liberty to cancel the booking and no amount will be processed for refund.
- Under a bike cease by City Traffic Police, ONN Bikes will not be liable for any of the legal
procedures set by the Court and the corresponding charges will be undertaken by the user himself.
Under no circumstance is ONN Bikes responsible for aiding the user.
- If found intoxicated at the time of booking completion, the user will be further blocked from
using ONN Bikes services indefinitely.
-
CROSSING STATE BORDER
- Interstate Travel is not allowed
- For any incident outlined above, the user is liable to pay a penalty amount of ₹500 at the time
of two-wheeler return at the corresponding hub-station
-
MISCELLANEOUS PROVISIONS
- Survival: In the event of termination or expiration of these Terms for any reason, any
provisions of these Terms that by their nature should survive termination of these Terms will
survive termination of these Terms, unless contrary to the pertinent provisions herein stated.
- Severability: If any term or provision in these Terms is held to be either illegal or
unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or
part shall to that extent be deemed not to form part of these Terms, but the validity and
enforceability of the remainder of these Terms shall not be affected.
- Unenforceability: If any provision of these Terms or any word, phrase, clause, sentence, or
other portion thereof should be held to be unenforceable or invalid for any reason, then provided
that the essential consideration for entering into these Terms on the part of any Party is not
unreasonably impaired, such provision or portion thereof shall be modified or deleted in such
manner as to render these Terms as modified legal and enforceable to the maximum extent permitted
under applicable laws.
- No Agency: Each party to these Terms is acting and shall act solely as an independent
contractor. In no way is either Party to be construed as the agent, or to be acting as the agent,
of the other party in any respect, notwithstanding any provision of this Agreement. The Parties
expressly agree that nothing contained herein shall be deemed to create the legal relationship of
agent and principal or employer-employee between ONN Bikes and the user.
- No Waiver: No delay or omission by either Party hereto to exercise any right or power occurring
upon any noncompliance or default by the other party with respect to any of the terms of these
Terms shall impair any such right or power or be construed to be a waiver thereof. The terms and
conditions of these Terms may be waived or amended only in writing or mutual agreement of the
Parties. A waiver by either of the Parties hereto of any of the covenants, conditions, or
agreements to be performed by the other shall not be construed to be a waiver of any succeeding
breach thereof or of any covenant, condition, or agreement herein contained (whether or not the
provision is similar).
- Notices: Any notice required or permitted to be given to ONN Bikes hereunder shall be in writing
and sent or transmitted by (i) registered or certified mail; (ii) hand-delivery; (iii) email; or
(iv) internationally recognized courier service, provided its receipt is acknowledged and,
dispatched or sent or transmitted to the address specified ONN Bikes. All notice required to be
given under these Terms shall be addressed to:
Motocruizer Technologies India Pvt Ltd
4th floor, silver arch, Andheri Kurla road, Andheri East, Mumbai – 400069
or
info@onnbikes.com
We may change the Terms or modify any features of the Services at any time at our sole discretion.
The most current version of the Terms can be viewed by clicking on the “Terms of Use” section of the
website. If you continue to use the Services after changes are posted, you will be deemed to have
accepted the change.
This privacy policy (“Privacy Policy”) is subject to the terms of use of the website
[www.onbikes.com] (“Website”) and mobile application (“Application”),
and comes into effect from the date and time a user (“user”) registers with ONN Bikes,
and accepts the Terms of Use laid out therein. By using the Website/Application, or its Services, the
user consents to collection, storage, and use of the personal information you provide (including any
changes thereto as provided by the user) for any of the services that ONN Bikes offers.
Our Privacy Policy sets out how ONN Bikes (“ONN
Bikes/We/Our”) collects, use, share and protect information
provided in connection with ONN Bikes services (collectively, the “Service(s)”), and
your choices about the collection and use of your information.
-
COLLECTION OF PERSONAL INFORMATION
In the course of providing the Services to you, ONN Bikes collects the following information:
- Personal information such as your username, password, e-mail address, phone number and address when
you register for a ONN Bikes account (“user information”).
- We may automatically collect some information about your hardware devices when you access ONN Bikes.
For example, when you utilize our applications, we may collect your internet protocol
(“IP”) address and the type of mobile device you use and your geographic location. We
also may collect information about your activity on ONN Bikes, such as information about your account
usage, as well as information about how you interact with the Website/Application. We may combine this
automatically-gathered information with other information, including personal information we have
collected about you.
- Communications between you and ONN Bikes.
-
STORAGE OF INFORMATION AND CONTENT
- We have implemented procedures to help protect the information that you provide to us. However, no
method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee
that such information will never be accessed, used, or released in a manner that is inconsistent with
this policy. We expressly disclaim any representation or warranty, whether express or implied, with
respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in
connection with your Information. THE USER IS RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR ACCOUNT
INFORMATION AT ALL TIMES.
- The user is solely responsible for maintaining confidentiality of the user’s password and user
identification. The user shall be solely responsible for all activities and transmission performed by
the user through his user identification. ONN Bikes assumes no responsibility or liability for their
improper use of information relating to such usage of credit cards and/or debit cards by the user,
whether online or off-line.
-
USE OF YOUR CONTENT
- In order to provide a personalised browsing experience, ONN Bikes may collect information from the
user, and the user agrees that ONN Bikes may use such information to improve its marketing and
promotional efforts, to analyse usage, improve the content of ONN Bikes, product offerings, and to
customise ONN Bikes’ content, layout, and services, in order to improve ONN Bikes and better tailor it
to meet the needs of the user.
- To extend this personalized experience, ONN Bikes may track the IP address of a user’s device and
save certain user data on the user’s device in the form of cookies. ONN Bikes uses this data to
deliver web pages to the user upon request, to customize the site to the interests of the user, to
measure traffic within the Website/Application, and let advertisers know the geographic locations of
the users. Such portion of the user data provided by a user to ONN Bikes that may be personal or
sensitive in nature, will not be provided to third parties without previous consent of the user
concerned. user data of a general nature may however be revealed to external parties.
- We use or may use the data collected through cookies, log file, device identifiers, location data
and clear gifs information to: (a) remember information so that you will not have to re-enter it
during your visit or the next time you visit the site; (b) provide custom, personalized content and
information, including advertising; (c) provide and monitor the effectiveness of our Services; (d)
monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns
on our website and our Services; (e) diagnose or fix technology problems; and (f) otherwise to plan
for and enhance our service.
- We use third-party analytics tools to help us measure traffic and usage trends for the Services.
These tools collect information sent by your device or our Services, including the web pages you
visit, add-ons, and other information that assists us in improving the Services. We collect and use
this analytics information with analytics information from other users so that it cannot reasonably be
used to identify any particular individual user.
- When you interact with our customer service representatives, we may also collect personal
information, monitor and record phone calls, emails, or other communications between you, ONN Bikes,
and our customer service representatives or other employees or representatives.
- In order to facilitate communications between you, your friends, and other ONN Bikes users.
-
SHARING YOUR CONTENT
- We may share user information and your information (including but not limited to, information from
cookies, log files, device identifiers, location data, and usage data) with businesses that are
legally part of the same group of companies that ONN Bikes is part of, or that become part of that
group (“Affiliates”). Affiliates may use this information to help provide,
understand, and improve the Service (including by providing analytics) and Affiliates’ own services
(including by providing you with better and more relevant experiences).
- We also may share your information as well as information from tools like cookies, log files, and
device identifiers and location data, with third-party organizations that help us provide the Services
to you. Our service providers will be given access to your information as is reasonably necessary to
provide the Services under reasonable confidentiality terms.
- We may remove parts of data that can identify you and share anonymized data with other parties. We
may also combine your information with other information in a way that it is no longer associated with
you and share that aggregated information.
- ONN Bikes may share sensitive personal information of a user with any third party without obtaining
the prior consent of the user in the following limited circumstances:
- When it is requested or required by law or by any court or governmental agency or authority to
disclose, for the purpose of verification of identity, or for the prevention, detection, investigation
including cyber incidents, or for prosecution and punishment of offences. These disclosures are made
in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms of
Service, this Privacy Policy, or for complying with the applicable laws and regulations.
- ONN Bikes proposes to share such information within its group companies and officers and employees
of such group companies for the purpose of processing personal information on its behalf. ONN Bikes
also ensures that the recipients of such information agree to process such information based on our
instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and
security measures.
- Where it is deemed necessary, in good faith so as to protect the property of ONN Bikes, its
employees, vendors, contractors and sub-contractors.
- With its employees, vendors, contractors, sub-contractors and other parties in order to provide the
services to the user.
- ONN Bikes proposes to share such information within its group companies and officers and employees
of such group companies for the purpose of processing personal information on its behalf. ONN Bikes
also ensures that the recipients of such information agree to process such information based on our
instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and
security measures.
- In the event of a sale of all or part of the business of ONN Bikes, or a sale or transfer of assets,
or merger or business transfer, or in the event of bankruptcy, Wolf Labs may share your personally
identifying information to one or more third parties as part of such transaction.
- In compliance with Information Technology Act, 2000 and rules made there under, the name and contact
details of the Grievance Officer are provided below:
Dany Varghese
Motocruizer Technologies India Pvt Ltd
+91 9008190022
- ONN Bikes may change or amend this Privacy Policy from time to time to incorporate necessary future
changes. ONN Bikes use of user Information shall be in adherence with consistent with the provisions
of the relevant privacy policy under which the information was collected, regardless of new or
conflicting provisions in an updated Privacy Policy.
Travel Insurance Policy
- The user is eligible to claim insurance only if he/she has opted for insurance coverage at the time
of booking by completely paying the amount as displayed on the website.
- For any damages incurred to an ONN Bikes asset (the two-wheeler), the user will be held responsible
for bearing all the charges up to INR 10,000.
- For any damages incurred to an ONN Bikes asset (the two-wheeler) amounting more than INR 10,000, the
user is eligible to claim insurance to cover the charges that imply including the rental cost incurred
during downtime period of the asset which is a time period otherwise utilized by another ONN Bikes
user.
- ONN Bikes is at full liberty to inspect its assets before proceeding to claim insurance and its
decision will be considered legitimate under all circumstances.
- For any ONN Bikes user covered by travel insurance opted at the time of booking, he/she will be
eligible to claim INR 2 Lakh under an unpredictable loss of life.
- The pillion rider with the ONN Bikes user will be insured for INR 1 Lakh only.
- In case of a misfortunate incident involving a third party, he/she is covered under the insurance
and will be eligible to claim an amount tentative to various factors such as lifestyle, tax returns,
and rent etc.
- ONN Bikes assets (the two-wheeler) will be insured in totality. Any deficit amount outstanding at
the end of claiming insurance and damage repairs will have to be completely borne by the user.