Question 1

Please explain my roles and responsibilities as a partner

Accepted Answer

You will assume responsibility for ground operations, station management, vehicle
maintenance, document verification, customer experience, and related tasks.

ONN Bikes oversees backend operations, call center management, technology
administration, digital marketing, demand generation, and associated functions.

Question 2

What type of vehicles do we have to add to become a partner?

Accepted Answer

Our partnering entity operates a fleet comprising both new and refurbished vehicles,
spanning from scooters to luxury bikes. Following an assessment of the franchise
location, we will propose an optimal selection of vehicles.

Question 3

Can I add Private registered vehicles?

Accepted Answer

Vehicles bearing white and black plates are prohibited for rental purposes,
necessitating the use of commercial vehicles instead. ONN has a network of
vendors supplying commercial plate vehicles to our existing partners.

Question 4

What is an ideal fleet size at a station?

Accepted Answer

The optimal fleet size fluctuates in accordance with the partner's revenue objectives
and investment capacities, as well as the specifics of the franchise location.

Question 5

What will be the operating radius where no other partner will be added by ONN Bikes?

Accepted Answer

The minimum service area is determined by the number of vehicles leased by the
partner. It begins at 2 square kilometers for 30 vehicles and increases accordingly
as more vehicles are added by the partner.

Question 6

I do not have a place, but I am interested in the Partner Model. How can we work it out?

Accepted Answer

Don’t worry, we can assist you in identifying a suitable location from which
you can start and operate a station.

Question 7

From the date of finalization, how long will it take to make the station live?

Accepted Answer

We commit to completing the onboarding process for the station and making it live
on our platform within a maximum timeframe of 7 days.

Question 8

What is the validity of the agreement?

Accepted Answer

1 Year

Question 9

Who will be our one point contact for any issue/queries on day to day activities?

Accepted Answer

ONN establishes a WhatsApp group with the partner, facilitating direct
communication with our entire operations and customer success teams for
efficient collaboration and support.

Question 10

What would be an ideal store requirement for a 5 vehicle station?

Accepted Answer

A station comprising 5 vehicles can also be established within a modest 100 square
feet shop space.

Question 11

Do I have to obtain a bike rental license?

Accepted Answer

ONN Bikes possesses a valid bike rental license, thereby relieving our partners of
the burden of investing significant sums in obtaining this license independently. To
commence business operations with us, partners only need to secure a shop
license from the local authorities.

Question 12

What is the minimum investment to start the franchise?

Accepted Answer

You have the opportunity to initiate business operations with as few as 5 vehicles.
The initial investment requirement commences at 3.5 lakh rupees.

Question 13

Do I require to take a GST number to start the franchise?

Accepted Answer

To commence business operations, obtaining a GST number is not obligatory.
However, if the total station revenue surpasses the 20 lakh rupees threshold, in
accordance with regulations, partners will be mandated to procure a GST
registration. It is imperative for partners to adhere to all local laws and regulations
to ensure the lawful operation of their business within the prescribed frameworks.

Question 14

What is the Franchise Fee amount?

Accepted Answer

Franchise fees varies depending upon the no. of vehicles being listed with ONN Bikes.

Question 15

What does ONN Charge monthly?

Accepted Answer

ONN Bikes charges 20%+GST(18%) of the monthly revenues as platform fee. The rest
gets transferred to the partner.

Question 16

How will I get to know the revenue earned by the station and my payout?

Accepted Answer

In order to maintain complete transparency with the partners, we share the bookings
report and payout report with you in the 1st week of every month. Payout for the same
shall be released on or before the 15th of every month.

Question 17

When does the payout get credited to my account?

Accepted Answer

We transfer the partner's payout on 15th of every month. You will recieve a revenue
report before 10th of every month.

Question 18

Under whose name the vehicles will be registered?

Accepted Answer

Options:
1. Partner have the option to register the vehicles with anyone, However ONN only
operates commercial vehicles on its platform.
2. Partner can themself procure vehicles and register the vehicles in their name, ONN
will provide its license to be used for commercial registration of vehicles.
3. ONN Bikes also helps our existing partners with vehicle procurement, where vehicles
are leased by ONN Bikes to Partners for operating the renting business.

Question 19

What is the reccomended Manpower requirement for franchise?

Accepted Answer

A station with upto 30 vehicles can be managed by 1 executive along with a
mechanic. For a station above 30 vehicles would require 2 executives to operate

Question 20

In case of any customer queries, who will they contact first?

Accepted Answer

When customers have inquiries or require clarifications, they can reach out to
ONN's Customer Success team. If the matter necessitates escalation, the Customer
Success team forwards the query to the partner's team within the shared
communication group.

Question 21

How can I track my bookings?

Accepted Answer

Through ONN Bikes Partner App, you can track your overall bookings, vehicle status
and customer details.

Question 22

What happens if the rider damages the vehicle?

Accepted Answer

According to our terms and conditions, it is explicitly stated that the rider is
responsible for damages up to Rs. 10,000. Any damages exceeding this amount can
be directly claimed from the insurance company, contingent upon the presence of
valid comprehensive insurance coverage on the vehicle.

Question 23

What happens if my vehicle goes into Non-Return state? How does ONN safeguards our vehicles?

Accepted Answer

1. Our policy of securing the rider's original driving license as a deposit has led to a
significant reduction in instances of theft or non-return, averaging only one case per
month per city.
2. ONN empowers our partners with ample discretion to withhold vehicle rental if they
harbor any reservations regarding the customer.
3. Our vehicles are equipped with GPS tracking systems, bolstering security measures
and facilitating vehicle recovery efforts, thereby minimizing theft incidents.
Nevertheless, in the event that a vehicle enters a non-return state, we possess all
necessary documentation to furnish to the appropriate authorities promptly. This
includes the customer's license, booking details, customer images, and more.
However, it's essential to note that the partner must initiate this process themselves.

Question 24

What happens if the rider gets the vehicle seized by the police?

Accepted Answer

In such an event, it is the rider's responsibility to retrieve the vehicle from police
custody, as we hold their license as collateral security. The partner is required to
furnish all necessary documents to the rider to facilitate this process.

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