FAQs – ONN Bikes | Bike Rental, Booking, Payments & Policies

1. Learn About ONN

1.1 What is ONN Bikes?

1.2 What are the benefits of using ONN?

1.3 What bike options are available?

1.4 Where is ONN currently operational?

1.5 What is your Security Deposit Policy?

1.6 What is your Usage Policy?

2. Getting Started

2.1 How do I register with ONN?

2.2 What documents are required to register and use ONN Bikes?

2.3 I'm having trouble registering on the platform.

2.4 I don't have a driving license.

2.5 I have a learning license. Can I rent a bike?

2.6 What is your Privacy Policy?

2.7 What documents are required for international users to rent or subscribe to a bike?

2.8 DO I NEED TO SUBMIT ORIGINAL DOCUMENTS?

2.9 What are the documents that is acceptable as local address proof?

2.10 What happens if the bike is stolen during the rental period?

2.11 What should I do in case of a puncture?

2.12 How can I extend my booking?

3. Plans & Promotions

3.1 What are the various plans available?

3.2 What are Commute Rides and Subscriptions?

3.3 Is fuel or charging included in my tariff?

3.4 How do I redeem my Promo Code?

3.5 How Do I Rent a Helmet?

3.6 What are the free kilometers and extra charges?

3.7 What are the charges for late returns

4. Booking Your Ride

4.1 How do I book a ride?

4.2 How do I get an invoice for my booking?

4.3 How do I reach my Pickup Station?

4.4 Can I drop off my bike at a different station?

4.5 What are the ONN Station timings?

4.6 Can I change my contact details after booking?

4.7 What if my vehicle is not in proper condition?

4.8 Will I get a refund for fuel remaining at drop-off?

4.9 What if the ONN Station is closed at pickup time, before closing hours?

4.10 Who should I contact to the station team for vehicle pick up and how?

5. Payments, Cancellations, and Refunds

5.1 What are the various modes of payment for my ride?

5.2 I made a payment but haven't received a confirmation.

5.3 I want to cancel my ride.

5.4 What is your Refund Policy?

6. Security

6.1 Are the rides insured?

6.2 What are the charges for damages to the bike?

6.3 What is the speed limit policy?

6.4 What should I do in case of malfunctions or breakdowns?

6.5 Will I get a refund for emergency repairs?

6.6 What is the accident policy?

6.7 Can I travel to a different state?